FAQ
-
Who is Hurricane Heating & Cooling?
Hurricane Heating & Cooling is an exciting new chapter in home comfort for Eastern North Carolina. We're bringing together experienced HVAC professionals under one recognizable brand, with a focus on dependable service, honest recommendations, and keeping your home comfortable year-round.
Our name may be new, but the experience behind it isn't!
-
What services do you offer?
Our services will include:
Air Conditioning Repair & Installation
Heating System Repair & Replacement
Heat Pump Services
Preventive HVAC Maintenance
Indoor Air Quality Solutions
Ductless Mini-Split Systems
Whole Home Generators
-
What areas will Hurricane Heating & Cooling serve?
We're preparing to serve homeowners and businesses throughout Eastern North Carolina, including communities around Goldsboro, Wallace, Elizabethtown, Surf City, Hampstead, and surrounding areas.
-
Are Rich's Heating & Air, Herring Heating & Air, and Smith & Sons becoming Hurricane Heating & Cooling?
That's the plan! We're working toward bringing our established heating and cooling teams together under the Hurricane Heating & Cooling name.
While our appearance and name will change, our commitment to customers, quality workmanship, and local communities will remain.
We'll communicate important details directly with existing customers as the transition approaches.
-
Will my existing HVAC warranty or maintenance agreement still be honored?
Our goal is to make this transition as seamless as possible for existing customers.
Existing warranties, service agreements, and maintenance memberships will continue to be handled according to their terms. We'll communicate any administrative changes and provide customers with clear instructions if anything requires their attention.
-
When will Hurricane Heating & Cooling officially launch?
We're targeting spring 2027 for our official introduction!
In the meantime, we're busy preparing our new look, website, vehicles, and a few exciting surprises — including Captain Cool, our new company mascot.
Keep an eye on Cat5Comfort.com for announcements and updates.